WHAT YOU SHOULD KNOW:
Successful completion of your plan of care is important to becoming a healthier and stronger you. Therapeutic Associates’ clinics are open and continue to serve our patients and communities. For the safety of other patients and our team members, you will be asked to reschedule your appointment if you:
- Have any symptoms of respiratory illness, including fever, cough or difficulty breathing.
- Have been in contact with someone with known or suspected Coronavirus (COVID-19).
- Have visited or been in close contact with anyone who has visited in the last 14 days countries/regions that the CDC declares high risk of infection spread.
OUR PRIORITY IS A SAFE ENVIRONMENT FOR YOUR PHYSICAL THERAPY CARE:
Therapeutic Associates has instituted elevated protocols and procedures at all locations to ensure preventative measures are taken to provide a safe environment for our patients and community members to access physical therapy. All staff have been educated in these measures:
- All patients and employees required to wear masks/face coverings
- Screening of all patients prior to each visit
- Continuous disinfection of all common areas, treatment rooms, gym spaces, bathrooms, door handles, equipment, countertops and electronic devices
- Frequent hand washing and / or use of alcohol-based sanitizer
- Cough and sneeze etiquette
- Having alcohol-based sanitizer readily available to all patients throughout our clinics
- Emphasis and encouragement of proper hand hygiene among our patients
- Staff and team members are asked to stay home when ill
- Temporary postponement of all clinic hosted or sponsored community events, seminars and outreach
IF YOU FEEL SICK
The safety of staff and patients is our highest priority. COVID-19 is a virus that is believed to spread in similar ways as the common cold or flu, such as when an infected person coughs or sneezes. Symptoms include fever, cough and difficulty breathing. If you are a current patient and are experiencing any of these symptoms, we ask that you contact your clinic by PHONE and reschedule your appointment. We are waiving any late cancellation fees for respiratory illness-related cancellations.
The CDC has the most current information about the virus, including everything you need to know about how the virus spreads, how it’s treated, how to protect yourself, and what to do if you get sick. Stay on top of the latest by visiting the CDC website, which is being updated frequently.
You can also learn how your state’s department of public health is responding to the situation by visiting the website for the state where you live:
Q: What happens if I cancel an appointment at the last minute due to respiratory illness symptoms?
A: There will be no penalties for cancellations and missed appointments related to respiratory illnesses until further notice.
Q: How do you know if other patients have it? I don’t want to be exposed to the virus.
A: We are screening all patients according to guidance from the CDC and our local health department for respiratory symptoms and recent travel when they arrive at their appointment. Patients who exhibit the criteria will be asked to reschedule over the phone once they are no longer exhibiting symptoms.
Q: What are you doing to make sure germs are taken care of at the clinic?
A: We always have patient safety in mind and disinfect all surfaces on a regular basis, regardless of the coronavirus outbreak. All our staff washes their hands with soap and water regularly between treating patients. Our staff may wear gloves during specific procedures. We are taking all cleaning and hygiene precautions recommended by the CDC.
Q: If I have a cough can I come in for my appointment?
A: If you are experiencing any sickness, please wait to schedule an appointment until you are fever-free, without the use of fever reducing medication or other symptom reducing medication, for 24 hours. If you have fever or respiratory symptoms such as cough or shortness of breath and have either traveled internationally in the past 14 days or had close contact with someone who’s suspected or confirmed to have coronavirus, please call your primary healthcare provider prior to attending an appointment.
Q: What if I traveled outside of the country lately – can I still come in for my appointment?
A: If you have traveled to a country on the CDC’s list of restrictions on entry to the United States, please wait until 14 days after you return to schedule an appointment.