We understand you have a choice when selecting a physical therapy provider and are honored you chose Therapeutic Associates Physical Therapy as a member of your healthcare team. If you are recovering from an injury, a surgical procedure, or regaining strength and balance to your body, we understand these decisions can be overwhelming. We want to make sure your journey with our professional therapy team is a pleasant, productive, and worry-free experience for you.
To help get you started, we have outlined pertinent new patient information below. Please do not hesitate to contact your preferred location should you have any questions.
We look forward to meeting you:
Upon arriving for each appointment, you will be greeted by our check-in team located at our reception desk in the waiting room. For your first appointment, please complete your online check-in in advance. You can do this one of two ways:
- Electronically via Confirm Appointment reminder email you will receive 24 hours prior to your appointment
- Electronically via our Patient Portal
Please arrive 15 minutes early to your first appointment. This will provide time to collect your insurance card and identification, and review your insurance benefits.
Please arrive to your appointment with:
- Current identification card
- Current health insurance card
- Prescription for physical therapy from referring physician (if applicable)
- X-rays, MRIs or physician reports related to your injury (if applicable).
What to wear:
We recommend you dress in loose-fitting or exercise clothing to allow for movement and comfort, and to allow your physical therapist to visualize the region for which you are seeking care (e.g., wear a tank top if you are coming for shoulder pain).
What to expect:
On your first visit (the initial evaluation), you will meet your physical therapist and the rest of your care team. If you’ve never worked with a care team before, it includes your physical therapist and a team of trained exercise specialists and physical therapy assistants that the physical therapist oversees. This approach ensures that a member of your care team will be with you to assist through your entire visit in our clinic.
During the evaluation, your physical therapist will discuss your current condition or injury and identify your goals for pursuing physical therapy. At the end of the initial evaluation, your physical therapist will present his/her exam findings and present a unique recommended treatment plan to improve your condition. Every patient is different, so it is extremely important to realize that treatment plans will be unique too. All of our therapists are open to discussion and questions, as it is our goal that you have full understanding of your condition and treatment plan.
Your appointment time has been reserved just for you. Keeping all appointments is an integral part of your recovery. If you should need to cancel an appointment, please call the clinic as soon as you know, so that you can reschedule your visit. We require 24 hour notice for the cancellation of a scheduled appointment.