We understand you have a choice when selecting a physical therapy provider and are honored you chose Therapeutic Associates Physical Therapy as a member of your healthcare team. If you are recovering from an injury, a surgical procedure, or regaining strength and balance to your body, we understand these decisions can be overwhelming. We want to make sure your journey with our professional therapy team is a pleasant, productive, and worry-free experience for you.
To help get you started, we have outlined pertinent new patient information below. Please do not hesitate to contact your preferred location should you have any questions.
We look forward to meeting you:
Upon arriving for each appointment, you will be greeted by our check-in team located at our reception desk in the waiting room. For your first appointment, we recommend completing your new patient paperwork in advance. You can do this one of two ways:
Please arrive 15 minutes early to your first appointment. This will provide time to confirm your completed forms, collect your insurance card and identification, verify your insurance benefits, and review our privacy policies.
Be sure to:
- Complete new patient paperwork (via patient portal or paper download)
- Bring your most current identification card
- Bring your most current health insurance card
- If you have one, bring your prescription for physical therapy from referring physician
- Bring any x-rays, MRIs or physician reports related to your injury (if applicable).
What to wear:
In order to make the most of your physical therapy sessions, we ask that you wear comfortable, loose-fitting clothing. Basic work-out or athletic attire is most appropriate.
What to expect:
On your first visit (the initial evaluation), you will meet your physical therapist, discuss your current condition or injury, and identify your goals for pursuing physical therapy. At this time your physical therapist will conduct the appropriate tests to determine your range of motion and strength and integrity of your neurological system. Some hands-on tests will determine how your affected joints are moving and whether certain joints are contributing to your current dysfunction. Do not be surprised if your physical therapist investigates joints distant from your pain, as some pain can be referred. We want to be sure to get to the root of the issue and not just treat your symptoms! At the end of the initial evaluation, your physical therapist will present his/her exam findings and present a unique recommended treatment plan to improve your condition. Every patient is different, so it is extremely important to realize that treatment plans will be unique too. All of our therapists are open to discussion and questions, as it is our goal that you have a full understanding of your condition and treatment plan.
Appointment Cancellation Policy:
Your appointment time has been reserved just for you. Keeping all appointments is an integral part of your recovery. If you should need to cancel an appointment, please be aware of our requirement of at least 24-hour notice. Failure to cancel your appointment with more than 24-hour notice will result in a $50.00 fee. Insurance will not pay for this fee, so you will be responsible to pay at your next visit.